Refund policy

Here’s your updated return and refund policy with the 90-day unconditional return and your correct email address (info@getpurrfect.com), keeping the same structure and headings:

90-Day Return Policy

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return—no matter the reason, and even if it’s been used.

To start a return, you can contact us at info@getpurrfect.com. Returns must be sent to the address provided after your return request is received by email.

If your return is accepted, we’ll send you a prepaid return shipping label along with detailed instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us with any return questions at info@getpurrfect.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately at info@getpurrfect.com if the item is defective, damaged, or if you receive the wrong item. We’ll evaluate the issue and make it right.

Exceptions / Non-Returnable Items

We do not accept returns for:

  • Perishable goods (such as food, flowers, or plants)
  • Custom products (e.g., special orders or personalized items)
  • Personal care goods (such as beauty or hygiene products)
  • Hazardous materials, flammable liquids, or gases
  • Sale items or gift cards

If you’re unsure about your item, feel free to reach out to us.

Exchanges

The quickest way to get the item you want is to return the one you have. Once the return is approved, simply place a new order.

European Union 14-Day Cooling Off Period

If your order is shipped to the European Union, you have the right to cancel or return your purchase within 14 days for any reason. The item must be returned in its original packaging. Proof of purchase is required.

Refunds

We’ll notify you once we’ve received and inspected your return. If approved, your refund will be processed to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@getpurrfect.com.