Shipping policy
Get Purrfect™ Shipping Policy
Thank you for shopping with Get Purrfect™. Below is everything you need to know about how we ship your order safely and efficiently.
Shipping Timeframes
All orders are processed within 1–3 business days. Once shipped, you’ll receive a tracking number via email. Delivery times vary depending on your location:
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United States & Canada: 5–7 business days
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United Kingdom & Europe: 7–12 business days
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Australia & New Zealand: 7–14 business days
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Rest of World: 10–20 business days
Please note: delivery timelines are estimates and may vary during peak seasons or due to carrier delays.
Shipping Rates
We offer free shipping on all orders over $50. Orders under $50 will have a flat shipping rate calculated at checkout based on destination.
Order Tracking
As soon as your order ships, you’ll receive an email with tracking information. Please allow 24–48 hours for tracking updates to begin showing.
Incorrect Addresses
Please ensure your shipping address is correct before placing your order. Get Purrfect™ is not responsible for packages delayed or lost due to incorrect or incomplete addresses.
Lost or Delayed Packages
If your tracking shows “delivered” but you haven’t received your package, please wait 48 hours. Then, reach out to your local carrier and contact us at info@getpurrfect.com. We’ll do our best to assist.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or fees imposed by your local government. These charges are the responsibility of the customer and are not included in the shipping fee.
Delivery Guarantee
If your order does not arrive within 30 days of shipment and is not marked as delivered, you are eligible for a free replacement or full refund.
Still have questions?
Our support team is here to help. Contact us anytime at info@getpurrfect.com.